WITHDRAWAL, CANCELLATION, AND RETURN CONDITIONS
GENERAL:
By placing an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and distance sales contract presented to you.
Buyers are subject to the provisions of Consumer Protection Law No. 6502 and the Distance Contracts Regulation (Official Gazette: November 27, 2014/29188), as well as other applicable laws, regarding the sale and delivery of the purchased product. According to Article 2(ğ) of the "Distance Contracts Regulation," published in the Official Gazette No. 29188 dated November 27, 2014, and entered into force, there is no right of withdrawal in Distance Contracts concerning the "delivery of daily consumption items such as food and beverages to the consumer's residence or workplace within the framework of the seller's regular deliveries."
Shipping fees, which are the cost of shipping the product, will be paid by the seller. General return conditions for the product(s) you order and receive:
• You may return the product(s) in full, without damaging or damaging the original packaging, and without compromising its resalability, within 14 days of the delivery date.
• If the original packaging is damaged, or if the packaging or product is damaged, returns will not be accepted.
• The original invoice must be presented with the product you wish to return. If the invoice is issued in the name of a company, a return invoice must be issued to us.
• The return process begins with determining whether the product meets the return conditions. The return of the requested products will be confirmed within 3 business days. The Buyer will be notified.
IF THE PURCHASED PRODUCT IS NOT PAID:
If the Buyer fails to pay for the purchased product or cancels it in their bank records, the Seller's obligation to deliver the product terminates.
PURCHASES MADE WITH UNAUTHORIZED CREDIT CARD USE:
If, after the product is delivered, it is determined that the Buyer's credit card has been used unlawfully by unauthorized persons, and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the contracted product to the SELLER within 3 days, with the shipping costs being borne by the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESTIMABLE REASONS:
If force majeure events beyond the Seller's foreseeable future occur and the product cannot be delivered on time, the Buyer will be notified. The Buyer may request the order to be canceled, the product to be replaced with a similar product, or delivery to be postponed until the obstacle is resolved. If the Buyer cancels the order; If the buyer paid by cash, the fee will be paid in cash within 14 days of the cancellation. If the buyer paid by credit card and cancels, the product price will be refunded to the bank within 14 days of the cancellation. However, the bank may transfer the money to the buyer's account within 2-3 weeks.
BUYER'S OBLIGATION TO INSPECT THE PRODUCT:
The buyer must inspect the goods/services covered by the contract before receiving them. Damaged or defective goods/services such as dents, breaks, torn packaging, etc. will not be accepted from the courier company. The goods/services received will be deemed undamaged and intact. The buyer must carefully protect the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must be returned along with the product.
RIGHT OF WITHDRAWAL:
"Distance Contracts Regulation", published in the Official Gazette No. 29188 dated November 27, 2014, and entered into force. Pursuant to Article 2(ğ) of the Turkish Commercial Code, there is no right of withdrawal in Distance Contracts concerning the "delivery of daily consumption items such as food and beverages to the consumer's residence or workplace within the framework of the seller's regular deliveries." Customers who wish to exercise their Right of Withdrawal for products other than these may return the product in its entirety, without damaging or destroying its original packaging, or impairing its resalability, within 14 days of the delivery date. The original invoice must be presented along with the product you wish to return. If the invoice is issued in the name of the company, a return invoice must be issued to us. The return process begins with determining whether the product meets the return conditions. The buyer will be notified within 3 business days regarding the compliance of the requested products with the return conditions.
SELLER'S CONTACT INFORMATION FOR NOTIFICATION OF THE RIGHT OF WITHDRAWAL:
COMPANY: DESYHANE AĞAÇ ÜRÜNLERİ SANAYİ VE TİCARET LİMİTED ŞİRKETİ
ADDRESS: Orhangazi Mah. Eşref Bitlis Boulevard No:88 No:1, Sultanbeyli / Istanbul / Turkey
EMAIL: [email protected]
PHONE: +90 543 455 25 92
PERIOD OF THE RIGHT OF WITHDRAWAL:
If the Buyer is purchasing a service, this 14-day period begins on the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the service begins with the consumer's approval before the expiration of the right of withdrawal period.
The costs incurred in exercising the right of withdrawal are the responsibility of the SELLER.
To exercise the right of withdrawal, written notice must be sent to the SELLER by registered mail, fax, or email within 14 (fourteen) days, and the product must be delivered to the SELLER in accordance with the "Withdrawal Policy" set forth in this contract.